Lost Key Files
(Registered Users Only)

If you are a registered user and you have lost or otherwise misplaced your registration details, you can ask for a copy using the following form. You are required to properly identify yourself as a registered user, by stating the name and company on your license, as well as your license serial number. The license serial number is printed in your registration confirmation, and in the About dialog box in the program. If you have lost your serial number as well, state exact, non-public and verifiable information on where and when did you obtain your registration - i.e. order reference number, exact date of purchase, etc. No licenses are ever delivered to freemail addresses, or without proper user identification.

Having a lost license reissued is a privilege, not a right. You are responsible for taking proper care of your license. This privilege can be void if there are excessive requests showing negligence in handling the license, or attempts to have the license reissued in violation of stated conditions, i.e. to a freemail address.

In case of problems, contact keyfiles@whereisit-soft.com.

Resend Key File Request Form
E-mail address for license delivery:
E-mail Address:
are strictly prohibited for sending licenses!
License details:
User Name:
Company:
License Serial Number:
E-mail Address at
the time of purchase:
Leave empty if your current address is still the same.
Purchase information: (optional)
Be precise and include actual, verifiable information about your purchase, like your order reference number,
date of purchase, etc. Stating something as generic as "Bought online two or three years ago", "Lost all data", or
information irrelevant to the purchase and identification will only get your request dropped.
 
     
It is not necessary to get a new license key for every upgrade or a new computer, licenses issued for versions 3.xx (since August 2000) are still valid for all current versions. Reissuing a license does not get you a new license, it would get you a copy of the same one you already have.
If you still have your license file and are looking for help with properly using it, you can download the Registration Helper Program (27kB) and let it place your license for you.

Response is not automated, all submissions are verified.

Note:

Copyright © 1997-2010 Robert Galle. All Rights Reserved.