What is the "license file" and how does it all work?
How do I download the software I've purchased?
How long will I wait for the license after I have placed an order?
What is your return policy?
What is your upgrade policy?
For how many users/computers should I purchase a license?
How do I place a mail or phone order?
Can I order your product without a credit card?
What exactly do you mean by "secure order processing"?
What delivery options do I have?
What is "evaluation version"?
May I make a copy for a friend?
What exactly do I get after I've placed my order?
Can I download the older versions of your software?
What if I've lost my license key?
How do I upgrade to the latest version?
Do you offer quantity discounts?
Do you accept Purchase Orders?
| Q: | What is the "license file" and how does it all work? |
| A: | A license file is a small binary file that was sent to you after you have purchased a license and registered the software. In order to use the software as a registered user, you need to place your license file as described in instructions you have received in your registration package. If you have ordered the program and license on a CD-ROM, installation program will place the license file for you. |
| Q: | How do I download the software I've purchased? |
| A: |
Simply visit the web site ( http://www.whereisit-soft.com ) and download the
installation file available right on the front page. Install the program,
place your license file, and that's all! Important: Make a backup copy of registration package, including your license file. If you ever need to reinstall the program, you will need it to run the program in the licensed mode. Additionally, only the latest version of the program is available for download on the web site. If you prefer your current version, backup its installation file as well, as it may not be available any more in the future. Remember, it's your responsibility to backup your important files! |
| Q: | How long will I wait for the license after I have placed an order? |
| A: | This mostly depends on how was the order placed, and what kind of payment was selected. Online orders with credit card will be the fastest to process, and waiting time is from a few minutes to a few hours if order is placed during normal business hours. If you have placed your order after hours, or during a weekend or a holiday, it may take up to 48 hours to process your order. All orders are reviewed and validated before any license is issued, for security reasons. In a perfect world we would prefer to fulfill orders automatically, but since this world is not that perfect, we must be on a lookout for its imperfections, and that unfortunately takes time. |
| Q: | What is your return policy? |
| A: | Please find the link to the on the bottom of this page, as well as on the bottom of every page related to ordering process. |
| Q: | What is your upgrade policy? |
| A: | All registered users get free lifetime upgrades to all released shareware versions. This has been the case since the very first version in 1997, and is still the case today. You never have to pay for an upgrade, your license file is valid for all current and future versions of the software. |
| Q: | For how many users/computers should I purchase a license? |
| A: |
Please refer to the file License.txt, included with the shareware version of the
software for all details on End User License Agreement. The relevant extract from
the license agreement is available
Basically, you need a single license if you will use the software yourself alone, and you are allowed to install it on more than one computer, if necessary (i.e. on your home computer and your laptop). If the program is installed in a way that offers access to, and is being used by more than one person, you need an appropriate number of licenses. |
| Q: | How do I place a mail or phone order? |
| A: |
You can send your order by mail. Start by visiting online order form, and select
sending a personal check or cash as the payment method. You will receive the
instructions on how to submit your payment, including the mailing address and
other relevant information.
Phone orders are not available. |
| Q: | Can I order your product without a credit card? |
| A: | Of course you can. While credit card payments are the most popular and simplest choice, there are several other payment methods available on the order form, including wire transfer, sending a personal check or cash, corporate purchase order etc. |
| Q: | What exactly do you mean by "secure order processing"? |
| A: |
This means that when sending us your credit card information via the
Internet, your web browser will encrypt it first, and then send it to our
processing server in the encrypted form, so that your credit card information
cannot be read as it travels over the Internet. The industry standard Secure Sockets Layer (SSL) protocol is used for secure online commerce transactions. |
| Q: | What delivery options do I have? |
| A: |
We offer free email delivery of the license(s) by email. That is, after
your order has been processed, we will send you your license file by email,
along with the instructions on how to use it. You would need to download the
installation file, run it to install the software, and place your license
file to register it. If you prefer, you can also choose to receive the software by mail, on a CD-ROM (additional fee applies). Your license file is included on the CD-ROM as well. |
| Q: | What is "evaluation version"? |
| A: | This is a version of the software that you can freely download from the web site and install on your computer for the purpose of evaluating whether it works well enough for your needs. This version comes with certain minor and documented limitations to prevent unauthorized prolonged use, and which are removed after placing a valid license file. You receive a license file after you have purchased a license for continued use. |
| Q: | May I make a copy for a friend? |
| A: |
Yes, you may give evaluation copies of our programs to your friends and
associates (It's shareware, after all!). However, you may NOT share your license
file, if any, with anybody else. Please remember that the license file you are
entrusted with is for your own use only. Distributing license file is a major
violation of license agreement, and results in immediate license cancellation.
To avoid possible confusion, please give out the original installation files that
can be downloaded from this site. For the complete text of distribution license, please refer to the file License.txt, included in the evaluation version. |
| Q: | What exactly do I get after I've placed my order? |
| A: |
When you purchase a license for continued use of our software product, you receive:
|
| Q: | Can I download the older versions of your software? |
| A: | Only the latest version of the software is available for free download. Generally, there is no reason why you would want to use an older version from one currently available, however please back up the installation file of any older version of the program you may want to keep. |
| Q: | What if I've lost my license key? |
| A: |
If you cannot find a copy of the email message with your license file, and you
have failed to make a backup copy in time, please use the available request form
to ask for a replacement. Note that you will have properly identify yourself as
a registered user, preferably with a license serial number, order reference
number, or other non-public information identifying yourself and your purchase.
Note that license files are not sent to freemail addresses. Always keep a copy of your license file and other important documentation in a safe place! |
| Q: | How do I upgrade to the latest version? |
| A: | Simply download the latest available version from the web site, and install it to the same folder where the current one resides. Your license and data will remain intact. |
| Q: | Do you offer quantity discounts? |
| A: | Yes, quantity discounts are available for orders purchasing five or more licenses. The pricing table is available on the order pages. |
| Q: | Do you accept Purchase Orders? |
| A: |
Yes, we accept Purchase Orders from organizations and companies (although we
reserve the right not to accept any particular purchase order, if it is not up
to our requirements). To submit a Purchase Order, first visit our online order
form and prepare an order, as usual (please select the method of payment as
"Purchase Order"). The instructions on submitting the P.O. will be sent to you
after submitting your order.
Please note that your Purchase Order form must clearly show your company name, address, phone/fax number, and a Purchase Order Number, as well as a signature of the authorizing financial officer of your company. Unofficial purchase order forms will not be processed. |
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